Throughout my career, I have worked with hundreds of agents across Southeast Queensland and also around the nation.
And over that time, it has become clear to me that a number of traits always ring true for the top performers, including three in particular, which I outline for you below.
All of the top agents have consistency in their businesses.
What I mean by that is they do the same things day in, day out, including when they do and when they don’t feel like doing them.
They have good days and bad days like the rest of us humans, but it doesn’t change the output that they consistently have.
They have a routine that they follow every day without question, including making time to prioritise their mental and physical well-being.
Fundamentally, their daily routine stays the same, which leads to repeatable actions and repeatable superior results.
The top performers are also a resilient bunch who can deal with setbacks.
Sometimes, they have had to train themselves to do this if it is not their natural state of mind.
Every agent has days when they arrive at the office super-excited about the day ahead. Then the first call they get is about a deal falling over or a listing they were expecting to secure not eventuating.
What’s set apart the superior agents from the mediocre ones is their ability to push past these situations and not let them ruin the rest of their day, their week, or even the better part of a quarter.
Instead of wallowing in defeat about the setback, they have built the resilience to accept the outcome, learn from it, and move on.
3. Team Stability
In my experience, the very elite performers not only have a team around them, but that team is stable, where everyone is considered equally valuable.
When every team member feels empowered and knows that their input is valued and respected, then that, in turn, creates an environment for stability.
Having a stable team means that agents are continually spending time retraining new people over and over again, which is time that would be better spent on their essential role of listing and selling properties.
A well-supported, appropriately remunerated, and empowered team will likely stay together for a long time, adding continuity to an agent’s performance and ultimately improving their results.