By accessing and using the Websites and Services, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree to these Terms, please do not use our Services.
You agree to indemnify and hold harmless Image Property and its affiliates from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.
These Terms are governed by the laws of the State of Queensland, Australia. Any disputes arising from these Terms or your use of the Services will be resolved in the courts of Queensland.
We reserve the right to modify these Terms at any time. Your continued use of the Services following any changes indicates your acceptance of the new Terms.
For any questions about these Terms, please contact us at [email protected] or (07) 3185 5721.
These Terms were last updated on 21st June 2024.
JD Property (Aust) Pty Ltd t/as Image Property ACN 168 541 795 and its Related Bodies Corporate (as defined by the provisions of the Corporations Act 2001 (Cth)) (“we”, “us”, “our”) collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we handle personal information when you use our website and digital services (collectively, the “Websites”) and when you interact with us in connection with our real estate services (the “Services”).
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive information is a type of personal information that receives extra protection under the Privacy Act (as defined in the Privacy Act 1988 (Cth)). We only collect sensitive information where reasonably necessary and with your consent, unless permitted or required by law.
Depending on how you interact with us, we may collect and hold personal information including:
3.1 General
3.2 Sales and leasing/property management interactions
3.3 If you apply for or rent a property
3.4 Website and online identifiers
We may collect and hold personal information about job applicants, employees and contractors including:
This information is collected for recruitment, engagement, payroll, performance management, training, workplace health and safety, IT/security purposes and to meet legal obligations. Where appropriate, we may provide additional notices at the time we collect employment-related information.
We collect personal information in a number of ways, including:
5.1 Directly from you
When you enquire, register, attend an inspection, apply for a property, communicate with us, or use our Websites.
5.2 Automatically via our Websites
Through cookies, analytics and similar technologies.
5.3 From third parties
Where relevant to our Services and permitted by law (for example, from landlords/owners, tenants, referees, service providers, or other parties you have authorised).
If you provide us with personal information about someone else, you confirm you are authorised to do so and have informed them of this Privacy Policy.
6. How we hold personal information
We hold personal information in paper format at our business sites and in infrastructure owned or controlled by us or by a third party service provider. We have security measures in place regarding this infrastructure.
If we receive personal information we did not request, we will within a reasonable period after receiving the information, determine whether we could have lawfully collected it. If not, we will, as soon as practicable, take reasonable steps to destroy or de-identify it (where lawful and reasonable).
We collect, hold, use and disclose personal information to:
We may disclose personal information to:
9.1 For general business purposes
9.2 For employment/hiring purposes
9.3 For the purposes of Service providers, who are helping us operate our business and providing our Services, including providers of:
9.4 For the purposes of complying with legal obligations and safety disclosures
Courts, tribunals, regulators, law enforcement, or other parties where required or authorised by law or where necessary to protect rights and safety or to prevent fraud.
9.5 For the purposes of conducting business transfers
Parties involved in a business restructure, sale or transfer (including a merger, acquisition or sale of assets).
We are likely to disclose personal information outside Australia. This is because some of our service providers may store or process personal information outside Australia. Where practicable, we will identify the countries where overseas recipients are likely to be located. This may include the United States and the Philippines. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles personal information in a manner consistent with the APPs.
Where permitted by law, we may use personal information to send marketing communications. These communications may be sent in various forms, including mail, SMS, email, telephone and social media. You can opt out at any time using the unsubscribe facility or by contacting us via the details in section 22 below.
We use cookies and similar technologies to operate and improve our Websites, remember preferences, and understand usage. You can control cookies via your browser settings, but disabling cookies may affect functionality.
We use CCTV at some locations for safety and security, incident investigation, and to help protect our staff, customers and property.
We also use a business telephony system to manage calls and communications. Where permitted by law, calls may be recorded for quality assurance, training, and dispute resolution, and we will take reasonable steps to notify you when call recording is in use.
To the extent practicable and reasonable, we will endeavour to provide you with the option of dealing with us on an anonymous basis or through the use of a pseudonym. However, there may be circumstances in which it is no longer practicable for us to correspond with you in this manner and your Personal Information may be required in order to provide you with our services or to resolve any issue you may have. There may also be circumstances in which we are required or authorised by or under an Australian law or court/tribunal order, to deal with individuals who have identified themselves.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of online transmission or storage is completely secure.
If we experience an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
We keep personal information only for as long as necessary for our functions and activities and to meet legal and regulatory requirements. Some records must be kept for certain periods under applicable Australian laws and regulations (including in Queensland and Victoria). When personal information is no longer needed and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.
You may request access to, or correction of, personal information we hold about you by contacting us using the details at section 22 below. We will aim to respond to any request within a reasonable period after the request is made. There may be circumstances where access or correction is not permitted by law.
If you have a complaint about how we handle personal information, contact us using the details at section 22 below. We will acknowledge your complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the OAIC.
Our Websites may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
We may update this Privacy Policy from time to time by publishing the updated version on our Websites. If we do this, we will give 14 days’ prior notice of the change via a notice on our website. If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, you may cease providing us with your personal information and advise us of this using the details provided at section 22 below. Your continued use of the Websites or Services indicates acceptance of the updated policy.
Email: [email protected]
Phone: (07) 3185 5721
Image Property is committed to protecting your personal privacy. This Data Usage Policy outlines how we collect, use, and protect your information when you use our website, mobile site, and mobile application (collectively, the “Websites”) and the services provided thereon (the “Services”).
We may automatically collect non-PII such as IP addresses, browser types, and usage patterns. This information helps us understand how users interact with our Services and allows us to enhance user experience.
We may disclose your PII as necessary to comply with legal obligations or to protect the rights, property, or safety of our users and the public.
In the event of a merger, acquisition, or sale of assets, your PII may be transferred to the new entity.
We implement reasonable security measures to protect your PII from unauthorized access. However, no online transmission can be guaranteed to be 100% secure, and you assume the risk associated with your use of our Services.
For questions or concerns regarding our Data Usage Policy, please contact us at [email protected] or (07) 3185 5721.
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